customer relationship management

cus·tom·er re·la·tion·ship man·age·ment

C c

- US Pronunciation
- US IPA
- [kuhs-tuh-mer ri-ley-shuh n-ship man-ij-muh nt]
- /ˈkʌs tə mər rɪˈleɪ ʃənˌʃɪp ˈmæn ɪdʒ mənt/

- US Pronunciation
- US IPA
- [kuhs-tuh-mer ri-ley-shuh n-ship man-ij-muh nt]
- /ˈkʌs tə mər rɪˈleɪ ʃənˌʃɪp ˈmæn ɪdʒ mənt/

Definitions of customer relationship management words

noun customer relationship management the practice of building a strong relationship between a business and its customers and potential customers 3
noun Definition of customer relationship management in Technology (business) (CRM, CIS, Customer Information Systems, Customer Interaction Software, TERM, Technology Enabled Relationship Manager) Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction into customer loyalty. Customer information acquired from sales, marketing, customer service, and support is captured and stored in a centralised database. The system may provide data-mining facilities that support an opportunity management system. It may also be integrated with other systems such as accounting and manufacturing for a truly enterprise-wide system with thousands of users. 1

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A common word. It’s meaning is known to most children of preschool age. About 94% of English native speakers know the meaning and use the word.

Most Europeans know this English word. The frequency of it’s usage is somewhere between "mom" and "screwdriver".

This diagram is provided by Google Ngram Viewer

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